Privacy Policy

Last updated: December 7, 2024

1. Introduction

Welcome to Express Truck lube and repairs inc (the "Website"), operated by Express Truck lube and repairs inc ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website and customer portal.

2. Information We Collect

2.1 Personal Information

• Account Details: Name, email address, phone number, and company information.
• Fleet Information: Vehicle Identification Numbers (VIN), license plates, and maintenance records.
• Service Data: Detailed history of repairs, diagnostics, and parts purchased.
• Portal Credentials: Usernames and hashed passwords for fleet management accounts.

2.2 Usage Data

• Device Information: IP address, browser type, and operating system when accessing our digital portals.
• Log Information: Access times, pages viewed, and service booking history.

3. How We Use Your Information

We use your information to:

• Provide and maintain our truck repair and maintenance services.
• Manage your fleet account and service history.
• Facilitate DRIVEON inspections and compliance reporting.
• Process payments and generate invoices.
• Communicate with you about service status, recalls, or updates.
• Comply with legal obligations (e.g., MTO safety records).

4. Disclosure of Your Information

We may share your information in the following circumstances:

• With Service Providers: Trusted third parties such as parts suppliers or payment processors.
• Regulatory Bodies: Ministry of Transportation (MTO) for inspection certifications and safety compliance.
• For Legal Reasons: If required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted storage of digital records and secure facilities for physical documents. However, no method of transmission over the Internet is completely secure.

6. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: Request access to your service history and update account details.
• Data Portability: Request copies of your maintenance records.
• Deletion: Request deletion of your account (subject to regulatory record-keeping requirements).

7. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@expresstrucklube.com
• Phone: +1 (514) 714-9439
• Address: 2015 Vincent Massey Dr, Cornwall, ON K6H 5R6